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Frequently Asked Questions

  • Do I have to make an appointment?

    No appointment is needed for most visits, you may just walk-in. At this time, COVID testing DOES require an appointment. We offer the ability to schedule this in advance which helps you complete your paperwork and registration online. When you make an appointment, you will be taken back in the order in which you arrive to the clinic and all paperwork is finished and you’re registered. We still accept walk-ins along with appointments so you might have a wait if you schedule an appointment and it’s very busy. If you’d like to schedule an appointment, visit our locations page and select “schedule appointment” next to our center location of your choice.

  • Do you treat children?

    Yes, we treat children and adults of all ages.

  • Do you take my insurance?

    We participate with most major insurances including Medicare and Medicaid. Visit our Health Insurance Information page for list of insurances we accept.

  • Where are you located and how do I get to you center?

    We are located in North Ridgeville, Ohio, Parma, Ohio, Avon Lake, Ohio, and Mayfield Heights, Ohio. Please visit our locations page for address, directions, hours, and office phone numbers.

  • What is my co-pay for a visit at Health Express Urgent Care?

    Co-pays vary between insurance plans and individual benefits. The majority of patients co-pay’s range between $20 to $50 but we have seen some plans with a $5 co-pay and others with a $150 co-pay. If you want to know your co-pay before your visit, please call your insurance company with your insurance details and they will be able to provide you with your benefit information specific to your plan. The member service phone number is displayed on the back of your insurance card. If you have deductible, you may owe more, and we will bill you for the balance.

  • How much will a typical visit at Health Express Urgent Care cost me?

    It varies between insurance plans and individual benefits. At the time of service, we collect the co-pay (if you have one), then we bill your insurance company for the services that we have provided. For in-network services, if you have already met your deductible or don’t have a deductible/co-insurance then insurance company will pay based on their contracted rate.

    If we are out of network with your insurance or you have a deductible that has not yet been met or you have a co-insurance, then we will bill you for the balance based on the insurance companies contracted rate.

  • How much will the visit cost if I have no insurance?

    Our initial visit cost with the physician for evaluation is $105. X-Rays, procedures, lab services, etc. are additional.

  • How much will my COVID visit and covid test cost me?
    Depending on which covid test you’re looking for, insurance may cover part of your visit. We accept most insurance but you’ll need to contact your insurance company to discuss what’s covered for your exact plan at urgent care centers and for covid testing as well as what your co-pay will be for your initial visit. Our self-pay costs are as follows: To be seen at our urgent care for covid, the initial exam is $105 . Our send-out PCR test $150, our rapid travel PCR is $200 , and rapid antigen is $65. The rapid antigen test is our most commonly requested covid test. To learn more about our covid testing, visit our covid page here.

  • When should I not visit an Urgent Care practice?

    If you are experiencing life threatening conditions such as significant chest pain, shortness of breath, rectal bleeding, or passing out (syncope), extremely high fevers in the young or the elderly, these types of issues are best treated in an Emergency Room at your local hospital.
    Although our offices are staffed by board certified physicians, life threatening emergencies often require advanced levels of care available only at a hospital.

  • Do you provide X-Rays at your facility?

    Yes, we have on-site x-ray equipment and certified x-ray technicians.

  • Do you offer STD testing?

    At Health Express Urgent Care we offer comprehensive screening for STD’s. Most insurances will cover the tests but if you are not insured, we have affordable pricing. Our doctors will discuss the different tests and which ones would be appropriate, depending on your risk factors and symptoms.

  • Where can I get DOT/CDL Medical card?

    Our doctors are Certified DOT Medical Examiners and issue the required Medical Examiner’s Card for commercial driver’s license in Ohio and other states. No appointment is needed, you can always walk-in to get these tests.