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Frequently Asked Questions

  • Do I have to make an appointment?

    No appointment is needed for all visits, you may just walk-in! We offer the ability to schedule this in advance which allows you to complete your paperless registration online. When you make an appointment, you will be taken back in the order in which you arrive to the clinic and all paperwork is finished and you’re registered. If you’d like to schedule an appointment, visit our locations page and select “schedule appointment” next to our center location of your choice.

  • Do you treat children?

    Yes, we treat children and adults of all ages.

  • Do you take my insurance?

    We participate with most major insurances including Medicare and Ohio Medicaid. Visit our Health Insurance Information page for list of some of the most common insurances we accept. Please call our office to determine if we carry your exact insurance plan as there are too that we accept to list!

  • Where are you located and how do I get to your center?

    We are located in Cleveland, Ohio, North Ridgeville, Ohio, Parma, Ohio, Avon Lake, Ohio, and Mayfield Heights, Ohio. Please visit our locations page here for address, directions, hours, and office phone numbers.

  • What is my co-pay for a visit at Health Express Urgent Care?

    Co-pays vary between insurance plans and individual benefits. The majority of patients co-pay’s range is between $20 to $50 but we have seen some plans with a $5 co-pay and others with a $150 co-pay. If you want to know your co-pay before your visit, please call your insurance company with your insurance details and they will be able to provide you with your benefit information specific to your plan. The member service phone number is displayed on the back of your insurance card. If you have deductible, you will want to discuss this with your insurance company, as and we will bill you for the balance based on what you insurance plan tells us.

  • How much will a typical visit at Health Express Urgent Care cost me?

    It varies between insurance plans, individual benefits, and what tests you’re getting at the time of your visit. At the time of service, we collect the co-pay (if you have one), then we bill your insurance company for the services that we have provided. For in-network services, if you have already met your deductible or don’t have a deductible/co-insurance then insurance company will pay based on their contracted rate.

    If we are out of network with your insurance or you have a deductible that has not yet been met or you have a co-insurance, then we will bill you for the balance based on the insurance companies contracted rate. If you’d like detailed for self-pay cost for specific testing, please call our front desk.

  • How much will the visit cost if I have no insurance?

    Our initial visit cost with the physician for evaluation is $110. X-Rays, procedures, lab services, etc. are additional. Please call our office or stop in for more details. An office visit with our provider along with a UTI test will cost $145. Pregnancy tests are an additional $25.

  • How much will my COVID visit and covid test cost me?
    Depending on which covid test you’re looking for, insurance may cover part of your visit. We accept most insurance but you’ll need to contact your insurance company to discuss what’s covered for your exact plan at urgent care centers and for covid testing as well as what your co-pay will be for your initial visit. If you have self-pay questions regarding COVID tests, you’ll need to call and speak with our front desk and call your insurance company PRIOR to your visit! To learn more about our covid testing, visit our covid page here.

  • When should I not visit an Urgent Care practice?

    If you are experiencing life threatening conditions such as significant chest pain, shortness of breath, rectal bleeding, or passing out (syncope), extremely high fevers in the young or the elderly, these types of issues are best treated in an Emergency Room at your local hospital.
    Although our offices are staffed by board certified physicians, life threatening emergencies often require advanced levels of care available only at a hospital.

  • Do you provide X-Rays at your facility?

    Yes, we have on-site x-ray equipment and certified x-ray technicians.

  • Do you offer STD testing?

    At Health Express Urgent Care we offer comprehensive screening for STD’s. Most insurances will cover the tests but if you are not insured, we have affordable pricing. Our doctors will discuss the different tests and which ones would be appropriate, depending on your risk factors and symptoms.

  • Where can I get DOT/CDL Medical card?

    Our providers are Certified DOT Medical Examiners and issue the required Medical Examiner’s Card for commercial driver’s license in Ohio and other states. No appointment is needed, you can always walk-in to our centers 7 days a week to get these tests.