Our story

Physician-owned urgent care, built for Northeast Ohio.

Health Express Urgent Care was founded in 2008 by Northeast Ohio physicians who believed families deserved quality care without a 6-hour ER wait or a 3-week appointment lag. Nearly two decades later, we’re still independent, still local, and still answering to our patients — not shareholders.

A different kind of urgent care

Real medicine. Real people. No runaround.

Every clinic is staffed by board-certified providers who live in the communities they serve — and every visit is designed to feel calm from the moment you walk in.

The Health Express difference

Five reasons Northeast Ohio families choose us — and stay with us.

We’re not a corporate urgent care chain. Here’s what independent, physician-led care actually looks like day to day.

100% Physician-Owned & Operated

Unlike most urgent care centers today — managed by corporate boards, private equity, or hospital conglomerates — Health Express is proudly independent. Founded and led by family medicine physicians, clinical care always comes before corporate bottom lines. We answer to our patients, not to shareholders.

Exceptional Door-to-Door Times

Nobody wants to spend three hours in a waiting room. We are quality-driven with an emphasis on speed. Streamlined online booking, pre-visit paperwork, and efficient clinical workflows mean most patients are in, treated, and back on their way in under 45 to 60 minutes.

Proactive Patient-Centric Follow-Ups

Your care doesn’t end when you walk out our doors. We are one of the few urgent care networks that actively follows up with patients to ensure they’re recovering smoothly, that prescriptions were filled, and that they have the resources needed to get back on track.

True Community Focus

With 9 convenient walk-in locations across Northeast Ohio, we are deeply rooted in the neighborhoods we serve — from treating local families and providing sports physicals to offering cost-effective occupational health solutions for local employers. Built by the community, for the community.

One Unified Care Continuum

We eliminate the gap between urgent care, primary care, and employer services. Whether you need a same-day sick visit, long-term chronic condition management, or on-site X-rays and labs, we handle it all under one roof with maximum convenience.

What we stand for

Our values guide every visit.

Warmth first

Medicine is a human moment. We treat every patient the way we’d want our own family treated.

Real expertise

Board-certified providers, on-site X-rays and labs, and same-day answers you can trust.

Community roots

Locally owned, locally staffed, and proud to be part of Northeast Ohio for nearly two decades.

Awards, ratings & recognitions

Northeast Ohio's highest-rated urgent care network.

We measure success the way our patients do — in stars, in follow-ups, and in whether they’d recommend us to a neighbor.

4.7–4.9★

Average rating across Google & Solv — NE Ohio’s highest-rated network

5,000+

Verified 5-star reviews from real local patients

95%+

Patient recommendation rate across all active locations

What our patients are saying

Real, verified reviews from every corner of Northeast Ohio.

Speed, friendly bedside manner, and clean facilities — in our patients’ own words, organized by the neighborhoods we serve.

West Side & Lorain County

Avon Lake

4.8

· 2,800+

“I was given the care I needed quickly. Very thorough. The provider was very nice and explained things in a way I could easily understand.”

— Kurt S.

North Ridgeville

4.8

· 2,900+

“The staff was beyond friendly! We were taken back as soon as I completed the paperwork. We were in and out in under half an hour!”

— Kendall P.

North Olmsted

4.5+

“I walked in and was met with friendly staff and saw a care professional quickly. They were kind, knowledgeable, and even scheduled follow-up appointments for me.”

— Joseph H.

Cleveland & Cuyahoga County

Cleveland (Pearl Rd.)

4.7

· 1,200+

“The staff here is incredibly prompt and caring. It’s comforting to have a high-quality medical center right in the neighborhood that respects your time.”

— Local Patient

Parma

4.7

· 3,400+

“Within 1 hour, I had scheduled an appointment online, walked in, and was completely taken care of. Absolutely the best urgent care visit I have ever had.”

— Sandra P.

Middleburg Heights

4.9

“I came in as a walk-in with severe lower back pain and was seen in less than 10 minutes! The entire staff was nice, compassionate, and made sure I was comfortable before I left.”

— Jay'Vion M.

East Side & Southern Locations

Mayfield Heights

4.8

· 2,900+

“No one wants to work all day and then spend 3 hours in an urgent care. I’ve never spent more than 30 minutes total at Health Express. I won’t go anywhere else.”

— Lillian C.

Shaker Heights

4.8

“I walked in, registered, was seen, and got my test results all within an hour. The administration and bedside manner are absolutely excellent.”

— Geraldine M.

Hartville

4.7

“Woke up with pink eye and was able to make an appointment first thing this morning. I was in and out the door within 30 minutes! Great staff and experience.”

— Michael H.

Come see the difference.

Walk in, call, or check in online today.