FAQ
Can’t find what you’re looking for? Call us at (216) 777-2155 or visit any of our 10 Northeast Ohio clinics.
No — walk-ins are welcome at every location, every day. You can also check in online in about 60 seconds to save your spot.
Most patients are seen within 15–30 minutes. Live wait times appear on each location page.
We care for patients 6 months and older, including children, adults, and seniors.
Yes. When you check in online we’ll text you when you’re about 15 minutes away from being called back.
We accept most major plans — see our insurance page for a full list. If you don’t see yours, call and we’ll confirm in a minute.
Yes. Our transparent self-pay visit starts at $99, with clear pricing for labs and X-rays.
Yes, we accept traditional Medicare, Medicare Advantage plans, and Ohio Medicaid managed care plans.
Yes. Every location has digital X-ray on site, read the same day.
Yes — rapid COVID-19, flu A/B, strep, mono, and pregnancy testing are all available on site.
Yes, for $45 per physical, no appointment needed.
Yes. Ask about our same-day primary care option for ongoing health needs.
Yes. Health Express follows HIPAA privacy standards for all patient information.
Every exam room is cleaned between patients using hospital-grade disinfectants.
Video visits are available for select conditions. Call your local clinic to ask if telehealth is right for your visit.
Still have a question? We’re happy to help.
